This policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
We are the data controller of the personal data you provide when you use our website or place an order.
Information We Collect
When you place an order, we collect your name, billing and shipping address, email address, phone number, and order details. Payment is processed securely by our payment provider, SumUp; we do not store your full card details ourselves.
When you browse our website, we automatically collect some information about your device, including your IP address, browser type, and how you interact with our pages, using cookies and similar technologies (see "Cookies" below).
How We Use Your Information
We use your information to:
- Process and fulfil your orders, including payment, delivery, and order confirmations.
- Communicate with you about your order or enquiries.
- Screen orders for fraud or risk.
- Improve our website and understand how it's used, using analytics.
- Send you marketing about our products, where you've agreed to this or where you're an existing customer and haven't opted out (you can opt out at any time).
Our legal basis for this processing is: performance of a contract with you (order fulfilment), our legitimate interests (fraud prevention and improving our site), and your consent where relevant (marketing).
Cookies
We use cookies and similar technologies on our website. Some are essential for the site to work; others (such as analytics cookies) help us understand how visitors use the site and are only set with your consent.
When you first visit our website, you'll be shown a cookie banner where you can choose which types of cookies to accept. You can change your preferences at any time via your browser settings. We use Google Analytics to understand site usage — you can find out more about how Google uses this data at policies.google.com/privacy.
Sharing Your Information
We share your information with trusted service providers who help us run our business, including:
- SumUp: To process payments and power our online store.
- Google Analytics: To help us understand site usage.
- Delivery Couriers: To fulfil your order.
These providers are only permitted to use your data to provide services to us, not for their own purposes. We may also share information where required by law or to protect our legal rights.
International Transfers
Where any of our service providers store or process data outside the UK, we ensure this is done in line with UK data protection law — for example, by using providers based in countries covered by UK adequacy regulations, or through appropriate legal safeguards.
How Long We Keep Your Data
We keep your order information for as long as necessary to fulfil our services to you and to meet our legal and accounting obligations, after which it is securely deleted.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct or delete your data.
- Object to or restrict certain processing.
- Request that your data be transferred to another organisation.
- Withdraw your consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at hello@jugaaddrinks.com. We aim to respond to all requests and complaints within one month.
If you're unhappy with how we've handled your data, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
Contact Us
If you have any questions about this policy or how we handle your data, please contact us at hello@jugaaddrinks.com.
