If you have any queries about these terms, please contact us on the form on this website or by email at hello@jugaaddrinks.com.
The terms and conditions herein, together with any notices or conditions on other areas of this website, together govern use of this website by customers. JŪGAAD DRINKS LTD ("JŪGAAD", "we", "us", "our") may at any time make changes to or remove part of this website without liability to customers for such changes.
We may update these terms and conditions from time to time. Any changes will apply to orders placed after the changes are published on this website and will not affect orders already placed. We recommend checking this page periodically. Continued use of the website after changes are published will be treated as acceptance of the updated terms.
A contract will only come into existence between you, the customer, and us once your order has been processed and dispatched.
Placement of an Order
When you place an order via this website, you confirm that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details you provide on registration are complete and accurate.
- You are not using a false name, or the name of any other person or body which you are not authorised to use.
When you place an order, you do so in acceptance of these terms and conditions, and it is important that you read them before ordering.
Your Right to Cancel
If you are a consumer, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Please note: Because our products are sealed for hygiene and food safety reasons, your right to cancel is lost once the seal on a product has been broken. This does not affect your right to cancel unopened, unused products, or your statutory rights in respect of faulty or misdescribed goods (see "Returns and Faulty Goods" below).
To cancel, please contact us using the contact form on this website or by email - hello@jugaaddrinks.com clearly stating your name, order details, and your decision to cancel. You do not need to use a specific form, but the more information you provide, the faster we can process your cancellation.
If you cancel within the cooling-off period:
- You must return the goods to us without undue delay, and in any event within 14 days of telling us you wish to cancel.
- You will be responsible for the cost of returning the goods to us, unless we have agreed otherwise or the goods are faulty.
- We will refund you, including standard delivery charges you paid, within 14 days of receiving the returned goods (or evidence that you have sent them back, if earlier).
- We may make a deduction from your refund for any reduction in the value of the goods caused by unnecessary handling by you.
Returns and Faulty Goods
Separately from the cooling-off cancellation right above, if a product you receive is faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015, including the right to a repair, replacement, price reduction, or refund depending on how long you have had the goods. These rights are in addition to, and are not affected by, anything else in these terms.
To report a faulty or damaged product, please contact us as soon as possible by email on hello@jugaaddrinks.com, including your order number and details of the fault.
Acceptance of an Order
When an order is placed, you will receive an order confirmation by email to the address provided at checkout, containing details of the order content and prices.
We reserve the right to correct any errors in pricing or product descriptions on this website. If an error is identified after you have placed an order, we will contact you before processing the order further, and you will have the option to confirm the order at the correct price, or cancel it with a full refund.
Delivery
You may choose from the delivery option(s) available at checkout. Risk in the goods passes to you on delivery. We remain responsible for the goods, and for any loss or damage in transit, until they are delivered to you, except where you have arranged your own courier to collect the goods.
We aim to deliver within the timeframes indicated at checkout but are not liable for delays caused by circumstances beyond our reasonable control (see "Liability" below).
Liability
We try to keep the information on this website as accurate as possible, but we make no warranties, whether express or implied, regarding its accuracy, completeness, or reliability, except as required by law.
We do not guarantee that this website will be available at all times, or that it will be free from interruptions, errors, or delays. It is your responsibility to ensure that your own equipment is protected from viruses or other harmful components, and we accept no liability for any damage to your device or data arising from your use of this website, except where caused by our negligence.
This website may contain links to third-party websites. We have no control over, and accept no responsibility for, the content, accuracy, or practices of any linked sites.
To the fullest extent permitted by law, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, we accept no liability for any indirect or consequential loss, including loss of profits, data, or business, arising from your use of this website or your order.
We will not be liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to industrial action, adverse weather, or failures of third-party carriers.
Intellectual Property
All content on this website, including text, images, and logos, is our property or is used with permission, and may not be reproduced without our consent.
Privacy and Data Protection
We process your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. For details of what personal data we collect, how we use it, and your rights, please see our Privacy Policy.
Governing Law
This website and these terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also be entitled to bring proceedings in your local courts.
Your Statutory Rights
Your rights are protected by the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008, and other applicable consumer protection legislation. Nothing in these terms affects your statutory rights.
Severance
If any provision of these terms and conditions is found to be void, unlawful, or unenforceable for any reason, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
